Refund Policy

1. 14-Day Money-Back Guarantee

We want you to be satisfied with our service. If you are not happy with your subscription or credit pack purchase for any reason, you may request a full refund within 14 days of your initial purchase.

This policy applies to all new subscriptions and credit pack purchases.

2. Refund Eligibility

To be eligible for a refund:

• You must submit your request within 14 days of the purchase date.
• You must provide your account email and transaction ID.

After the 14-day window, all sales are final and no refunds will be provided.

3. How to Request a Refund

To request a refund, please contact our support team within 14 days of the transaction:

• Email: support@graphanalyze.com

Please include your account email and transaction ID. We will process your refund within 3-5 business days.

4. Chargebacks

We encourage you to contact our support team before initiating a chargeback with your bank. Unjustified chargebacks may result in the permanent suspension of your account and a ban from using our services in the future.

5. Changes to this Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the service after any changes constitutes your acceptance of the new Refund Policy.